I didn’t receive my in-app purchase. What to do now?

In case you have not received your purchase, check first if closing the game and launching it again helps the purchase to come through. Sometimes purchases can be delivered with a delay for example due to internet connection problems at the time of purchase, and in these cases relaunching the game can solve the issue. If relaunching the game doesn't help, send us a support inquiry and we will certainly assist you further. Please include a screenshot of your purchase receipt (iOS, Amazon) or the order number (Google Play) to your message. You can send us a message by clicking on the "Contact us" link on top right (iOS) or "+" button on bottom right (Android), or by the "Submit a request" link below (web).